Available for opportunities

Williams
Reyes

AI & Network Automation Engineer

Building intelligent systems at the intersection of AI and enterprise networking. Electronics Engineer (BSc) specializing in conversational AI agents, LLM integration, and network automation.

About

Who I Am

Williams Reyes

I'm an Electronics Engineer from Simón Bolívar University with over 4 years of hands-on experience bridging enterprise networking and cutting-edge AI automation. My career started deep in network infrastructure — CCNA-certified, deploying Cisco Meraki, Fortinet, and VoIP systems for enterprise clients across Venezuela and the US.

As AI transformed the industry, I pivoted toward what excited me most: building intelligent, automated systems. Today I design conversational AI agents, integrate LLMs into business workflows using Vapi and n8n, and automate network operations with Python and the Meraki API — all at IPFone, a leading US cloud communications provider.

What sets me apart is the intersection: I understand both the technical depth of enterprise networks and the practical applications of AI. I can talk protocols with a network engineer and tokens with an AI researcher — and build products that bridge both worlds.

CCNA Certified

Cisco

B.Sc. Electronics Eng.

USB, Venezuela

AI Automation

LLMs · n8n · Vapi

4+ Years Exp.

Networking & AI

Career Evolution

Electronics Eng.

2017–2024

Networking

2022–2025

AI Automation

2025–Now

Skills

Technical Expertise

AI & Automation

LLMs
Conversational AI
Agent Development
Prompt Engineering
n8n
Make (Integromat)
Vapi
Retell AI
RAG Pipelines

Networking

Cisco (CCNA)
Meraki
Fortinet
MikroTik
Ubiquiti UniFi
BGP / OSPF
VLANs & QoS
VPN / IPSec
Wireless (802.11)

Programming

Python
Flask
REST APIs
TypeScript
React
Git
Ansible
Bash
C

VoIP & Tools

BICOM
BroadSoft
Webex Calling
Microsoft Teams Phone
Wireshark
Ekahau
PRTG
GNS3
SIP / RTP
Experience

Work History

AI & Network Automation Engineer

IPFone · Remote

Jul 2025 – Present
  • Designing and deploying conversational AI agents for enterprise clients using LLMs, Vapi, and n8n, reducing manual support workload by automating common customer interactions.
  • Building Python-based automation pipelines that integrate Cisco Meraki APIs with internal ticketing and monitoring systems.
  • Architecting multi-step n8n workflows connecting CRMs, telephony platforms, and AI inference endpoints for end-to-end automation.
  • Collaborating cross-functionally with sales and support teams to identify automation opportunities and translate business requirements into technical solutions.
PythonLLMsVapin8nMeraki APIFlaskREST APIsPrompt Engineering

VoIP and Network Engineer

IPFone · Remote

May 2024 – Jul 2025
  • Provisioned and maintained Cisco Meraki, Fortinet, and MikroTik network infrastructure for multi-site enterprise deployments across the US.
  • Configured and troubleshot BroadSoft and BICOM VoIP platforms, resolving complex SIP, RTP, and codec issues for high-availability voice environments.
  • Developed Python scripts to automate repetitive network configuration tasks, cutting provisioning time by over 60%.
  • Provided L2/L3 network support including BGP/OSPF routing, VLAN segmentation, QoS configuration, and VPN tunneling.
Cisco MerakiFortinetMikroTikBroadSoftBICOMPythonSIP/RTPBGPOSPF

Implementation and Support Engineer

SOUTEC · Caracas, Venezuela

May 2022 – May 2024
  • Led end-to-end network deployments for enterprise clients including structured cabling, wireless surveys (Ekahau), and switch/router configuration.
  • Installed and configured Ubiquiti UniFi, Cisco, and Mikrotik networks for commercial and industrial environments.
  • Performed VoIP system installations and end-user training for Webex Calling and Microsoft Teams Phone deployments.
  • Conducted network health assessments using Wireshark, PRTG, and GNS3 simulation for pre-deployment validation.
Ubiquiti UniFiCiscoWebexMS TeamsWiresharkPRTGEkahauGNS3
Projects

What I've Built

Live

Meraki Deployment Automator

A Python/Flask web application that automates bulk Cisco Meraki network provisioning via the Meraki Dashboard API. Supports templated configurations for MX security appliances, MS switches, and MR access points — reducing deployment time from hours to minutes.

PythonFlaskMeraki APIRESTJinja2
Coming Soon

AI Customer Support Agent

Conversational AI voice agent for enterprise customer support, built on Vapi for voice I/O, n8n for workflow orchestration, and a fine-tuned LLM backend. Handles appointment scheduling, FAQ resolution, and escalation routing autonomously.

LLMsVapin8nPythonREST APIs
Coming Soon

Network Monitoring Dashboard

A real-time network monitoring dashboard aggregating data from PRTG and Meraki APIs into a unified React interface. Provides alerting, device health scoring, and historical trend analysis for multi-site enterprise networks.

PythonPRTG APIReactTypeScriptWebSockets
Coming Soon

VoIP Incident Automation

n8n workflow automation that monitors BroadSoft platform health, automatically creates and routes support tickets on anomaly detection, and sends contextual alerts with diagnostic data to the on-call engineer via Slack and email.

n8nBroadSoft APIPythonSlack APIWebhooks
Blog

Technical Writing

View all posts
October 15, 20254 min read

Building Conversational AI Agents with Vapi and n8n

A practical guide to architecting production-ready voice AI agents that handle real customer interactions — from LLM selection to telephony integration and workflow automation.

AIVapin8n
Read more
August 20, 20253 min read

Automating Network Deployments with the Cisco Meraki API

How I reduced multi-site Meraki network provisioning from 4 hours to under 10 minutes using Python, the Meraki Dashboard API, and configuration templates.

NetworkingPythonMeraki
Read more
June 10, 20255 min read

VoIP Troubleshooting Guide for L2 Engineers

A systematic methodology for diagnosing VoIP call quality issues — from one-way audio and choppy calls to registration failures — covering SIP, RTP, QoS, and network layer root causes.

VoIPSIPNetworking
Read more
Contact

Get In Touch

Let's build something together

Open to senior AI automation and networking roles, consulting engagements, and interesting side projects. Based remotely — available worldwide.